Can the garden furniture really be left outside all year?
Yes, all our garden furniture is made with materials that can remain outside all year long, in rain, snow and sun.
Our exclusive Waterproof Cushions feature on many of our ranges and is resilient enough to withstand unexpected downpours and most stains. Where Standard Cushions are provided, these should be removed and stored during wet weather.
Are your cushions really waterproof?
Waterproof Cushions are offered as standard across the majority of our All Seasons range, and yes, they really are fully waterproof – not only that, but they are also virtually stain-proof, we have even tested them against red wine and bleach!
We spent 6 years developing and refining the cushions that make use of marine grade acrylic fabric, a waterproof membrane and Teflon treated yarn and are proud to exclusively offer the UK’s first fully waterproof cushions.
What is the rattan garden furniture made from?
Our synthetic Rattan is a polyethylene based extruded fibre that is strong, flexible and durable. The material is UV and weather resistant having been tested from -70c to +80c. The wicker will not split or crack and will show no noticeable signs of fading.
What are the rattan garden furniture frames made from?
Reinforced tubular aluminium finished with epoxy paint or powder coating to ensure a long and trouble free life.
What timber do you use on your wooden garden furniture?
We use good quality kiln dried Teak from carefully managed plantations and forests in Indonesia. We never use illegal woods.
What is the difference between the Mayfair Collection and other rattan collections?
The Mayfair Collection is our mid-market range which is great value for money, supplied with standard charcoal grey cushions.
Our other All Seasons Collections use the highest quality rattan and are supplied with our fully waterproof cushions. These are also virtually stain-proof and UV resistant too. This means that they can be left outside all year round, require very little maintenance and will look brilliant for many years.
What is an HPL top?
HPL stands for high pressure laminate. It is a resin based material which is very durable and perfect for outdoor use. It is waterproof, stain resistant, scratch resistant, heat resistant and does not shatter like glass, meaning it is well suited to be used for dining tables, coffee tables and side tables. Ranges with HPL tops include Cliveden, Hampstead, Florence and Windsor.
Where can I find all the dimensions and weights of the furniture and other products?
A lot of the dimensions and weights are on the product pages under the specifications tab. If you cannot find a certain measurement please contact our office.
Can I change the makeup of a set?
Yes, either add the individual items to the basket or contact our office and we will be happy to quote you for any combination you want.
Do you supply made to measure cushions?
Unfortunately, this is not a service that we supply at present.
How can I order swatches?
You can order free weave and fabric swatches on our website. Click here to order.
Do you have any after care guides for your products?
Click here to view our furniture care guides, including how to care for your waterproof cushions.
Where can I see the furniture before I buy it?
We have the pleasure of welcoming you to one of our five showrooms around the country where you can browse garden and interior collections at your leisure.
The products displayed in each showroom have been carefully chosen to reflect a wide selection of Bridgman products. Should you wish to enquire about specific products on display please call the showroom and one of the managers will be more than happy to help you.
For more information on your nearest showroom please use the showroom locator page.
How do I know that what I am ordering is in stock?
All items listed as 'In Stock' are available and ready for fast delivery. We hold large stocks of virtually all garden furniture products shown on our site.
Some products may be listed as 'Pre-Order' with a back in stock date. This is the date that the furniture will be available for delivery from.
How long will my delivery take?
The following delivery lead times are advised for in stock items to be delivered to UK Mainland:
Fast-Track 1 Man Delivery – within 3 – 5 working days.
Express 1 Man Delivery – within 3 working days.
Premium 2 Man Delivery – up to 14 working days, but usually within 7 working days.
Alternatively, many of our products can be collected from our warehouses in Enfield, London.
Can I choose a specific day?
Yes, specific dates can be selected for our 1 Man Delivery Options during the checkout process.
When choosing our Premium 2 Man Delivery specific dates cannot be given at checkout, however once you have placed your order we will contact you to arrange a suitable delivery date. If you require delivery on a certain day please contact us prior to placing your order.
What does the 1-man delivery service include?
Kerbside service – the driver will deliver the goods to the front of your property for a signature. Orders will arrive on a wooden pallet and the delivery driver will unload and remove the pallet, but is not responsible for unpacking or setting out the furniture.
What does the 2-man premium delivery service include?
2-man delivery team will arrive at your home, transport the furniture to the room / place of choice, unpack, position and assemble the furniture and remove any unwanted packaging.
Can I collect my order from my nearest showroom?
Click and Collect is currently only available from our showroom in Enfield, where our staff will help you load your vehicle – we kindly ask that one day’s notice is given prior to your arrival.
We are currently unable to offer Click and Collect from any other showrooms.
Can you ship outside the UK?
Yes, we regularly ship all around the world and are happy to get you a competitive quote. Please call us or send an enquiry with delivery address and required products for further information.
PAYMENTS & FINANCE
What payment methods do you take?
We accept all major credit cards and Apple Pay. Please get in touch if you have any further questions about payments.
Do you offer any discounts?
At present, we do not offer any discounts, but you can browse our Special Offers page for our latest furniture discounts.
How can you give such long guarantees?
Bridgman has been making and selling furniture for over 40 years. As we have supplied thousands of happy customers throughout the UK and worldwide, we are confident that you will be happy with Bridgman furniture for years.
Because we only use the finest materials and skilled tradesmen, we proudly offer industry-beating guarantees and a dedicated after-sales service.
Specific guarantee terms for each item are listed on the product page, and further terms and conditions can be found on our guarantees page.
Why does one collection have a 3 year guarantee and another a 10 year guarantee?
This is down to the materials and manufacturing process. The Wickerline Range of Rattan uses a process called duel extrusion. In stage 1 the weave is extruded and in stage 2 the colour is applied to the weave as a surface coating. This is the industry standard and allows for a good value for money product.
The more long lasting and higher quality process is called monoextrusion. This is where all of the core materials including colour, UV inhibitors etc. are added to a hopper and extruded together, this ensure a consistent and thorough application, meaning the furniture will remain looking good for even longer.
Bridgman are one of the only brands in the world that use the monoextrusion process because it is a lot more expensive, and on the surface it's different to tell them apart. You can only really tell after 3-5 years, or if someone knocks/scuffs the duel extrusion product.
REPAIRS & REPLACEMENTS
Can I buy replacement cushions?
Yes, please contact us at firstname.lastname@example.org.
Can I buy replacement glass?
Yes, we hold stock of spare glass. Please contact us at email@example.com.
Can I buy any cushion colour with any weave?
Yes, however if this differs from what is offered in that collection, the cushions will need to be made bespoke. This does not incur additional cost but will prolong the lead time. Bespoke cushions have a lead time of 6-8 weeks.
Do you repair furniture?
Yes, we can repair furniture during our off-peak season which is usually October-January.
Images are required of the damage beforehand to assess the level of repairs required. This is free of charge under guarantee. Outside of guarantee, there may be service, collection and return delivery charges. Please contact us at firstname.lastname@example.org for more information.
I've lost or damaged my parasol bung - can it be replaced?
We are happy to supply replacements of parasol bungs. Please contact us at email@example.com and let us know which table you have. We will then post it out to you FOC.
I've lost or damaged the cover for my parasol - can it be replaced?
Yes, but this is dependant on stock. Replacement covers can be purchased if needed.
REFUNDS & RETURNS
How do I return items?
Please contact firstname.lastname@example.org to arrange your return. The service used will depend on the items that you will be returning.
Do I have to pay to return items within 30 days?
Our terms and conditions currently state that customers will be responsible for the cost of returning items, unless faulty and Bridgman are notified within 7 days.