Our Showrooms are now back open! Click here to find your nearest.

020 8804 7474 | 9am-6pm Mon-Fri, 10am-4pm Sat-Sun

FAQs

PRODUCT INFORMATION

Yes, all our garden furniture is made with materials that can remain outside all year long, in rain, snow and sun.

Our exclusive Waterproof Cushions feature on many of our ranges and is resilient enough to withstand unexpected downpours and most stains.  Where Standard Cushions are provided, these should be removed and stored during wet weather.

Waterproof Cushions are offered as standard across the majority of our All Seasons range, and yes, they really are fully waterproof – not only that, but they are also virtually stain-proof, we have even tested them against red wine and bleach!

We spent 6 years developing and refining the cushions that make use of marine grade acrylic fabric, a waterproof membrane and Teflon treated yarn and are proud to exclusively offer the UK’s first fully waterproof cushions.

Our synthetic Rattan is a polyethylene based extruded fibre that is strong, flexible and durable.  The material is UV and weather resistant having been tested from -70c to +80c.  The wicker will not split or crack and will show no noticeable signs of fading.

Reinforced tubular aluminium finished with epoxy paint or powder coating to ensure a long and trouble free life.

We use good quality kiln dried Teak from carefully managed plantations and forests in Indonesia.  We never use illegal woods.

The Mayfair Collection is our mid-market range which is great value for money, supplied with standard charcoal grey cushions.

Our other All Seasons Collections use the highest quality rattan and are supplied with our fully waterproof cushions. These are also virtually stain-proof and UV resistant too. This means that they can be left outside all year round, require very little maintenance and will look brilliant for many years.

HPL stands for high pressure laminate. It is a resin based material which is very durable and perfect for outdoor use. It is waterproof, stain resistant, scratch resistant, heat resistant and does not shatter like glass, meaning it is well suited to be used for dining tables, coffee tables and side tables. Ranges with HPL tops include Cliveden, Hampstead, Florence and Windsor.

A lot of the dimensions and weights are on the product pages under the specifications tab.  If you cannot find a certain measurement please contact our office.

Yes, either add the individual items to the basket or contact our office and we will be happy to quote you for any combination you want.

Unfortunately, this is not a service that we supply at present.

You can order free weave and fabric swatches on our website. Click here to order.

Click here to view our furniture care guides, including how to care for your waterproof cushions.

VIEWING FURNITURE

We have the pleasure of welcoming you to one of our five showrooms around the country where you can browse garden and interior collections at your leisure.

The products displayed in each showroom have been carefully chosen to reflect a wide selection of Bridgman products. Should you wish to enquire about specific products on display please call the showroom and one of the managers will be more than happy to help you.
For more information on your nearest showroom please use the showroom locator page.

We have five showrooms for you to view our products in: Old Amersham, Enfield, Walton-on-Thames, Wilmslow and Winchester. For up to date opening times, click here.

STOCK

All items listed as 'In Stock' are available and ready for fast delivery. We hold large stocks of virtually all garden furniture products shown on our site.

Some products may be listed as 'Pre-Order' with a back in stock date. This is the date that the furniture will be available for delivery from.

DELIVERY

The following delivery lead times are advised for in stock items to be delivered to UK Mainland:

Fast-Track 1 Man Delivery – within 3 – 5 working days.
Express 1 Man Delivery – within 3 working days.
Premium 2 Man Delivery – up to 14 working days, but usually within 7 working days.

Alternatively, many of our products can be collected from our warehouses in Enfield, London.

Yes, specific dates can be selected for our 1 Man Delivery Options during the checkout process.

When choosing our Premium 2 Man Delivery specific dates cannot be given at checkout, however once you have placed your order we will contact you to arrange a suitable delivery date.  If you require delivery on a certain day please contact us prior to placing your order.

Kerbside service – the driver will deliver the goods to the front of your property for a signature. Orders will arrive on a wooden pallet and the delivery driver will unload and remove the pallet, but is not responsible for unpacking or setting out the furniture.

2-man delivery team will arrive at your home, transport the furniture to the room / place of choice, unpack, position and assemble the furniture and remove any unwanted packaging.

Click and Collect is currently only available from our showroom in Enfield, where our staff will help you load your vehicle – we kindly ask that one day’s notice is given prior to your arrival.

We are currently unable to offer Click and Collect from any other showrooms.

Yes, we regularly ship all around the world and are happy to get you a competitive quote.  Please call us or send an enquiry with delivery address and required products for further information.

PAYMENTS & FINANCE

We accept all major credit cards and Apple Pay. Please get in touch if you have any further questions about payments.

At present, we do not offer any discounts, but you can browse our Special Offers page for our latest furniture discounts.

GUARANTEES

Bridgman has been making and selling furniture for over 40 years.  As we have supplied thousands of happy customers throughout the UK and worldwide, we are confident that you will be happy with Bridgman furniture for years.

Because we only use the finest materials and skilled tradesmen, we proudly offer industry-beating guarantees and a dedicated after-sales service.

Specific guarantee terms for each item are listed on the product page, and further terms and conditions can be found on our guarantees page.

This is down to the materials and manufacturing process. The Wickerline Range of Rattan uses a process called duel extrusion. In stage 1 the weave is extruded and in stage 2 the colour is applied to the weave as a surface coating. This is the industry standard and allows for a good value for money product.

The more long lasting and higher quality process is called monoextrusion. This is where all of the core materials including colour, UV inhibitors etc. are added to a hopper and extruded together, this ensure a consistent and thorough application, meaning the furniture will remain looking good for even longer.

Bridgman are one of the only brands in the world that use the monoextrusion process because it is a lot more expensive, and on the surface it's different to tell them apart. You can only really tell after 3-5 years, or if someone knocks/scuffs the duel extrusion product.

REPAIRS & REPLACEMENTS

Yes, please contact us at sales@bridgman.co.uk.

Yes, we hold stock of spare glass. Please contact us at sales@bridgman.co.uk.

Yes, however if this differs from what is offered in that collection, the cushions will need to be made bespoke. This does not incur additional cost but will prolong the lead time. Bespoke cushions have a lead time of 6-8 weeks.

Yes, we can repair furniture during our off-peak season which is usually October-January.

Images are required of the damage beforehand to assess the level of repairs required. This is free of charge under guarantee. Outside of guarantee, there may be service, collection and return delivery charges. Please contact us at support@bridgman.co.uk for more information.

We are happy to supply replacements of parasol bungs. Please contact us at support@bridgman.co.uk and let us know which table you have. We will then post it out to you FOC.

Yes, but this is dependant on stock. Replacement covers can be purchased if needed.

REFUNDS & RETURNS

Please contact support@bridgman.co.uk to arrange your return. The service used will depend on the items that you will be returning.

Our terms and conditions currently state that customers will be responsible for the cost of returning items, unless faulty and Bridgman are notified within 7 days.

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