Guarantees

Our commitment to quality ensures that all Bridgman products are designed and manufactured using the highest quality materials and production techniques, never cutting corners on raw material costs to that the durability of Bridgman furniture is first class. We also work with some of the world’s finest craftsmen to ensure that our furniture will last for many years.

• At Bridgman, we pride ourselves on the quality of our products and customer service. We are aware that consumers are comprehensively covered by statutory rights, but for extra peace of mind we offer our customers an extension of these.
• All of the Garden & Outdoor products listed on our site are covered by our 30 day money back guarantee. If a product purchased from our website is faulty, you have 30 days in which to return it for a replacement or full refund.
• Sofas & Bespoke Home Furniture are not covered by this same guarantee as it is made specially to order.
• If for any reason you are not happy with your purchase or no longer want it, simply return it in its original condition within 30 days of receipt for a refund.
• We will refund the full order and postage within 30 days for damaged or faulty items only, as per your consumer rights.
• Items can also be returned to us by arranging a collection. Collections will be attempted twice free of charge for damaged or faulty items only. Any proceeding attempts will incur additional charges.
• For exchanges and change-of-mind returns, we will deduct the collection fee/postage fee from your refund.
• Faulty or damaged items must be reported within 30 days of delivery. After 30 days, these items cannot be exchanged and will instead become a repair.

• Furniture items and sets sold as part of our Clearance do not possess the same guarantees as the rest of our catalogue due to their nature as potentially defective, damaged or end-of-collection (which we will not be able to repair due to discontinued parts).

• To underline the confidence we have in the quality of Bridgman furniture, selected ranges, where specifically indicated, benefit from an extended 3 or 10 year guarantee as detailed below.
• Unless otherwise indicated, our Kensington, Hampstead, Monaco, Cannes, Cliveden Aluminium, Marlow, Sussex, Windsor, Henley Aluminium/Glass/Porcelain, Richmond Aluminium and Ascot Collections benefit from a 10-year frame guarantee and 1-year cushion guarantee.
• Our Mayfair, Florence, Teak, Paris, Remy, Sorrento, Cliveden Teak, Richmond Teak and Henley Teak Collections benefit from 3-year frame guarantee and 1-year cushion guarantee.
• All Bridgman parasols, cushions, Texteline fabrics, patio heaters and furniture covers come with a 1-year guarantee.
• As with all mid-market synthetic rattan furniture, our Mayfair Collection tables may be susceptible to sagging when exposed to high temperatures or prolonged heat, due to the glass tabletops acting as a mirror for the sunlight and causing additional heating. When exposed to heat, rattan absorbs moisture from the air, making it more elastic and prone to sagging, but once the weather cools down, the rattan fibres contract, return to their original state and restore the furniture's shape. Though this temporary sagging may be unsightly in the short term, please be assured that the rattan's natural resilience will ensure it regains its original shape once the temperature decreases.

• Although every effort is taken to ensure an exacting finish, exposed staples may occur as a result of the hand-weaving techniques used in the construction process of our All Seasons rattan furniture We work with the world's finest craftsmen to create these award-winning collections, and although exposed staples may be annoying, please rest assured that they are an integral part of ensuring our furniture remains durable.

• We undertake to guarantee products used in a domestic setting for two years Parts and Labour plus a further one or eight years Parts only from the date of purchase, against faults in the materials or workmanship. During the initial two year period, products will be repaired or have parts replaced at the discretion of the Company, free of charge. During the additional 1 or 8 year period, parts only will be replaced provided that the common terms listed below have been adhered to:
  • Prior arrangements must have been agreed directly with Bridgman that a product or parts should be returned by the customer with proof of purchase, before any repair can be carried out or any refund made.
  • The product must not have been misused or handled carelessly, nor been damaged, neglected or used in abnormal conditions.
  • The product must only have been used for normal domestic purposes and not for any commercial or contract use whatsoever.
  • If a returned non-faulty product does not arrive to us in a resalable condition, we will not be able to offer you a full refund. We will make a deduction to reflect its condition and refund you any remaining balance.
  • The product must not have been modified or altered in any way with no repairs attempted other than by a member of Bridgman staff. The guarantee will be valid only if maintenance has been carried out in accordance with Bridgman aftercare instructions. No responsibility will be accepted for any defects to furniture due to the application of teak oil or stain or any other cleaning or aftercare products not supplied by Bridgman.
  • The word “faults” referred to in this guarantee means imperfections that impair the utility of the product. The guarantee does not apply to normal wear and tear caused by regular use. Damage such as dents, scratches, marks or similar imperfections are not covered. Slight fading of the weave is normal over longer periods of time.
  • The guarantee does not cover damage, loss, or other conditions beyond Bridgman’s control such as damage resulting from unauthorised repair, infestation, negligence, misuse, improper handling or abuse, acts of God such as: wind damage, hurricanes, tornadoes, floods, fire, and any other events due to natural causes and damage caused by the improper or inappropriate use of an umbrella.
  • The 3-year guarantee only applies to Bridgman furniture purchased directly from Bridgman after the 1st September 2009 and is valid only on the U.K. mainland.
  • The 10-year guarantee only applies to Bridgman furniture purchased through a UK stockist or directly from Bridgman after the 1st September 2011 and is only valid on the UK mainland.
  • If a particular product or part is no longer available, Bridgman reserves the right to use an alternative product or part as a substitute for the product or part being repaired.
  • As identified by national standards agencies, due to the manufacturing process of toughened (pressurised) safety glass there is a 1 in 10,000 chance that any tempered glass may spontaneously shatter. This is not covered past the 1-year guarantee.
  • This guarantee cannot be assigned.
  • Bridgman cannot be held responsible for shipping or transport costs to or from the U.K. mainland. Once the furniture or accessory has left the U.K. mainland, it is the customers’ responsibility to return any furniture or accessory for repair or refund.
  • This guarantee only covers those rights listed above and does not cover claims for consequential loss or damage.

• Repairs
  • During our off-peak season, we will begin implementing repairs and returns in accordance with our guarantees policy. Throughout our peak season (March-October), we will not carry out any repairs.
  • We will instead add your request to our repairs register which will ensure your item is repaired when this service is resumed. When you have been added to our repairs register, we will contact you to book your collection slot - please be aware that requesting a date that is far in advance may result in you being bumped down the register queue.
  • Once your item has been collected for repair, we will aim to return your repaired product to you within two working weeks. We are unable to offer storage for repair items and although you will be able to choose a collection date from your property, you will be unable to request a return date. You will receive dispatch and tracking information from us when our repairs team have dispatched your item back to you.
  • Please contact our Customer Service team to let us if you would prefer your items be returned to a different address so that we can arrange shipping to your alternate, preferred location.
  • Once you have booked your item for repair, you can amend your request with additional notes/items up to 24 hours before the collection takes place. Our drivers and delivery partners will only collect items that have been specified on your repair request and will not collect any additional items. If you provide the drivers or delivery partners with items that aren't registered to come back for repair, you will incur additional fees that will need to be paid before the repairs will commence. This may also cause a delay in your repair.
  • These guarantees are offered as extra benefits and do not affect your statutory rights as a consumer. Any complaint will be investigated and if confirmed as a fault in materials or workmanship under the terms of this guarantee, Bridgman at its’ sole discretion will repair or replace the product or part concerned. Bridgman’s decision on how to resolve any complaint will be final. Any product or defective part replaced shall become Bridgman’s property. The information given above is all subject to our Terms & Conditions.

• To underline the confidence we have in the quality of Bridgman's made-to-order sofas, this collection benefits from extended 15-year guarantees as detailed below.
• We undertake to guarantee products used in a domestic setting for 15 years - 2 years for upholstered interiors (cushion filling), covering material (fabric), springs and mechanisms, and 15 years for frames from the date of purchase, against faults in the materials or workmanship. In line with these guarantee terms, products will be repaired or have parts replaced at the discretion of the Company, free of charge provided that the common terms below have been adhered to:
  • Furniture should be used according to its intended use. Sitting or standings on armrests and backrest edges is not recommended as it may result in furniture damage.
  • Upholstered furniture should not be sat on in only one place. Whenever possible, all seat surfaces should be used; also; where possible, the seats and backrest cushions should be regularly moved from one place to another to extend their durability
  • Loose cushions should be regularly moved and the filling should be redistributed to keep the cushion shape.
  • Feather-filled cushions should be frequently flipped over and the feather should be redistributed to restore their fluffiness. Feather leaking is a characteristic feature of such filling.
  • In furniture with replaceable or permanent covers, the seats may stretch or wrinkle. Manual straightening and smoothening of the seat surface may help improve their appearance. Smoothening should start from the central part and gradually move to the sides.
  • The upholstered furniture should not be exposed to direct sunlight, nor placed too close to heat sources. It may cause colour fading and dryness of the leather surfaces.
  • Light-coloured furniture is at risk of being discoloured by other textiles, mainly clothes (e.g. jeans).
  • Some of the clothes or bed covers may cause pilling or graining of the chenille fabric. This type of pilling is mainly caused by nonfurniture fibres.
  • Dust and dirt cause quicker wear and even fading of the fabric colour; therefore, furniture should be regularly vacuumed using a soft brush specially designed for upholstered furniture.
  • Chenille, or velour fabric, which has hair on its surface, should be regularly brushed with a soft brush. It will prevent hair compression on the fabric surface, especially in the most frequently used places.
  • Depending on the recommendations of the fabric manufacturer, the furniture with removable cover may be washed or dry cleaned. Symbols placed on the maintenance label, indicate cleaning procedures (washing, dry cleaning) and contain drying and ironing instruction. For majority of upholstery, fabric bleaching is prohibited.
• Repairs
  • Resolutions for repairs are determined on a case by case basis to ensure that the right repair is carried out for each individual item.
  • Repairs are conducted with Homeserve Furniture Repairs Ltd.
  • For missing spare parts, claim processing time may be extended by the time of waiting for additional information and pictures, which may sometimes be required for effective claim handling.
  • The period of waiting for a spare part may also be extended if it is necessary to wait for a fabric sample. Depending on the fabric composition there may be shade differences between fabric batches. Each piece of furniture has a fabric reference sample from which the cover of the furniture was made. Submitting the fabric sample enables selecting suitable shade of the spare part.
  • Fabric samples should be sent to: P J Bridgman & Co Ltd. 88 Lockfield Avenue, Brimsdown, Enfield, London, EN3 7PX. In furniture with fixed seat cushions, the sample is attached under the frame. In models with loose seat cushions – the sample is attached on the frame, under the seat.
  • To make a repairs request, please contact support@bridgman.co.uk detailing your order number along with images of any damage. Our team will then guide you through next steps.

Please be assured that all of our guarantees far exceed industry standards and further emphasise our confidence in the quality of Bridgman furniture. Should you have any questions or require assistance, please contact our customer services team who will be happy to help.