Terms & Conditions | Bridgman Luxury Furniture | Bridgman

Terms & Conditions

These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.


General terms and conditions

This site is owned and operated by P J Bridgman & Co Ltd. of 88 Lockfield Avenue, Brimsdown, Enfield, EN3 7PX, England. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at webmaster[at]bridgman.co.uk or 02088047474.

1. The contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.

2. Acknowledgement of your order

To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.

3. Ownership of rights

All rights, including copyright, in this website are owned by or licensed to P J Bridgman & Co Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

4. Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

5. Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

6. Availability

All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.

7. Ordering errors

You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

8. Price

The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.

Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.

9. Payment terms

We will take payment upon receipt of your order from your credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.

10. Delivery charges

Delivery charges vary according to the type of goods ordered.

11. Delivery

11.1     Our delivery charges are set out here on our website.

11.2     You will be required to pay extra for delivery that is not on the United Kingdom mainland and it might not be possible for us to deliver to some locations.

11.3     Please note that unless we have agreed a delivery price in writing, we are only able to deliver to addresses within the United Kingdom mainland, but excluding the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles.

11.4     We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.

11.5     You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

12. Risk and ownership

Risk of damage to or loss of the goods passes to you at the time of delivery to you. If you choose to use your own courier then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered.

13. Cancellation rights

13.1     Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

13.2     Should you wish to cancel your order, you can use the cancellation form provided at the end of these terms and conditions, or alternatively you can notify us by any other clear statement.

13.3     You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order).

13.4     If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

13.5     Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.

13.6     We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation)

14. Cancellation by us

14.1     We reserve the right not to process your order if:

14.1.1   We have insufficient stock to deliver the goods you have ordered;

14.1.2   We do not deliver to your area; or

14.1.3   One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

14.2     If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.


15. If there is a problem with the goods

15.1     If you have any questions or complaints about the goods please contact us. You can do so at 88 Lockfield Avenue, Brimsdown, Enfield, EN3 7PX or by calling 02088047474.

15.2     We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).

15.3     If you wish to exercise your legal rights to reject goods which do not conform with the Act you must either return them in person to where you bought them, post them back to us, or (if they are not suitable for posting) or allow us to collect them from you. We will pay the cost of postage or collection.

15.4     Where a 30 day trial has previously been used against a prior purchase – any subsequent orders will not be eligible for our 30 day trial. If the purchased product is to be returned, it should be repacked in its original packaging for a free return within 30 days of delivery. If the original packaging is not available, you can use appropriate alternative packaging, though you will be charged a £60 restocking fee. P J Bridgman & Co. Ltd expects the items to arrive back in saleable condition.

16. Liability

16.1     Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery (in accordance with clause 11), we will provide you with a full refund.

16.2     We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

16.3     Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

16.4     You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

16.5     Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.   You have certain rights as a consumer including legal rights (e.g. under the Act) relating to faulty and/or misdescribed goods.

17. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at 88 Lockfield Avenue, Brimsdown, Enfield, EN3 7PX and all notices from us to you will be displayed on our website from time to time.

18. Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

19. Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

20. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

21. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

22. Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.


23. Other important terms

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may submit the dispute for online resolution to the European Commission Online Dispute Resolution platform.


24. Gift Voucher Terms & Conditions

- Gift vouchers are only valid for a single transaction; any remaining amount is not exchangeable for cash.
- Gift vouchers are only valid when signed and dated.
- Gift vouchers may be exchanged for goods of a higher price on payment of the difference.

- Gift vouchers must be treated like cash & will not be replaced if lost, damaged or stolen.
- Gift vouchers must be redeemed by the date detailed on them (12 months from purchase).
- Gift vouchers can only be redeemed at our Enfield, Wilmslow, Winchester, Old Amersham or Walton-on-Thames Bridgman showrooms or by calling 020 8804 7474 and placing a phone order.

- Gift vouchers will be sent separately to other items in an order, via Tracked Royal Mail.


25. Promotion T&C's

This is a summary of key conditions for Bridgman’s Refer a Friend offer. It does not replace the full terms & conditions in conjunction with Referral Factory.

26.1.     How Bridgman’s Refer a Friend Offer Works: At Bridgman, we are dedicated to providing our customers with the very best service and experience every time they shop with us. We’ve created our Refer-A-Friend offer to reward our valued customers when they share the gift of luxurious living with their loved ones.

By signing up for our Refer a Friend offer, you (the Referrer) will receive a unique link that you can share with family, friends and colleagues (the Referee). If interested, the Referee will enter their details and receive a unique 5% off discount code which can be applied at checkout when shopping online or in-store. If shopping over the phone or via our video chat, please let our sales assistant know the unique code. This discount can only be redeemed once and only in conjunction with the referral offer. Once the Referee makes a successful purchase, you will be notified via email and 30 days after the order is placed, you will receive your incentive reward of £100.

26.2.     General Terms

- These Referral Terms are published by P J Bridgman Ltd (Bridgman, “we”’, “us” and “our”). Our Refer a Friend Offer as displayed on our website www.bridgman.co.uk and these Terms form a binding agreement for both Referrers (“you” or “your(s)”) and Referees (people who receive our referral invitation).

- This Referral Offer permits you to invite your contacts to participate in one or more Referral Offer(s)  

- You may only invite personal friends, family members, acquaintances, and colleagues to this Refer a Friend Offer

- The Referral Offer cannot be referred to anyone living in the same household.

- You acknowledge that all personal information is 100% correct and up to date. We may monitor your use of the Referral Offer or request your ID to verify your identity before issuing rewards.

26.3.     Issuing of Rewards

- Rewards will only be issued to the Referrer once a successful referral has been completed. This means, the Referee has complied with the requirements outlined in section 3 and their purchase has not been subsequently cancelled or refunded.

- Multiple referrals can be made - please see further details regarding limits.

26.4.    Referee Offer

- The Referee will receive a 5% off discount code when they enter their details, which can be redeemed on orders online, in-store, over the phone or on our video chat service.

- Referees must be over the age of 18.

- There is a minimum spend of £1000 on these orders.

- The Referee offer cannot be claimed by the same person making the referral.

- The Referee offer cannot be combined with other discount codes in a single order.

- The Referee offer cannot be applied to promotional discount codes and/or gift vouchers.

- The Referee discount code can only be used once per person.

- Bridgman reserves the right to refuse the use of the referral offer to any Referee at any time.

- Bridgman reserves the right to vary any and all elements of any offer at any time without notice.

26.5.    Referrer Rewards

- The Referrer will receive £100 cash for each Referee who successfully purchases, via either bank transfer or a QR code payment link.

- For the referral to qualify for the reward, the Referee must meet the conditions outlined above.

- The Referrer must be over the age of 18.

- The Referrer reward will total no more than £5000 within 12 months

- The Referrer will receive their reward 30 days after the Referee has successfully purchased using their referral link subject to the purchase not being cancelled or refunded. Payment will be processed via your preferred method of payment within 7 working days.

- The Referrer will be notified via email once a Referee has successfully purchased. They will also be notified via email when a reward is ready to be claimed.

- Bridgman reserves the right to refuse the issue of any reward to any Referrer at any time.

- Bridgman reserves the right to vary any and all elements of any offer at any time without notice.

26.6.    Restrictions

- This offer cannot be combined with other Bridgman discounts, vouchers, benefits, or incentives. By participating in this Refer a Friend Offer, we may restrict you from any other promotion programme, discount, or vouchers.

- You understand and agree that you must not use referral methods that are bothersome to the recipients. Moreover, your participation in the Refer a Friend Offer must not violate the applicable law, including but not limited to anti-Spam legislation, which is mass distribution of unsolicited messages.

- You must not publish our Refer a Friend Offer on any sites or platforms that house any Adult Content, Alcohol, Tobacco, Gambling, Games and Online Casinos, Political Content, and any form of illegal activities.

- You must not at any time, invite or refer people who are unknown to you.

- You must only use our Refer a Friend Offer for personal use and refrain from its use for commercial purposes.

- The 5% off discount code will not be deducted from any delivery or collections costs that may be incurred for your order.

- In this instance, that redelivery fee may occur (see Bridgman delivery terms & conditions) the 5% off discount cannot be applied.

26.7.   Privacy

- All personal information collected and processed as part of this Refer a Friend Offer will be used in accordance with Bridgman’s Privacy Policy. Under the applicable laws and regulations, Bridgman shall be responsible for collecting and processing such personal information.

- You undertake to respect the privacy rights of the people you invite to our Refer a Friend Offer and direct to our website.

- When referring other people, you must always inform them about the applicable terms and conditions and privacy policy. You must do so before they participate in the Refer a Friend Offer and leave their personal information.

26.8.    Term and Termination

- This Refer a Friend Offer will run until the announced date and that date can be extended or restricted. We may also in our sole discretion notify Users that the Refer a Friend Offer has ended with immediate effect.

- Any referral made before the end of the Refer a Friend Offer can still participate. However, we may exclude referrals in our sole discretion made after its termination date.

- We may terminate this Refer a Friend Offer at any time, including your participation or the availability of its benefits.

26.9.   Exclusive Relationship

- You understand and agree that you are only the User of our services and/or products, and refrain from implying any other affiliation or legal relationship with us.

- You understand and agree that you are never authorised to legally bind our company.

- You must never create any materials that contain our branding, trademark, (part of) our corporate identity.

- By participating in the Refer a Friend Offer, you must not represent yourself in duplicate, agent, or intermediary of our company.

26.10.    Amendments

- We may amend the terms and conditions of our Refer a Friend Offer. We may offer and/or restrict additional incentives, benefits, and programmes. As a result, additional terms may apply. You agree that you are aware of those amended and additional terms.

26.11.    Violations and Termination

- In case we suspect any violations of these terms or otherwise tampering with, fraud or unreasonable use of our Refer a Friend Offer, we may in our sole discretion cancel the distribution of any discount, benefit, or payout.

- If you are a current or former employee, contractor, or affiliate of our company, we may restrict your participation in the Refer a Friend Offer, and we may restrict or cancel your participation with immediate effect.

- You must comply with all applicable laws and regulations, and refrain from violating any third-party rights. These rights include any copyright, trademark, or other proprietary rights.

26.12.    Disclaimer and Indemnification

- We offer our Refer a Friend Offer and its benefits only on an “as is” and “as available” basis. We may remove, change, and update the Refer a Friend Offer in our sole discretion. We will never make any promises or guarantees about the content and information of our Refer a Friend Offer. We disclaim our responsibility for any information that is incorrect or has errors.

- Our Refer a Friend Offer is based on our best efforts. You acknowledge and agree that we can never guarantee any benefit or result from participating in the Refer a Friend Offer.

- You will defend, indemnify and hold Bridgman harmless from and against all claims, damages, liabilities, losses, expenses, and costs (including reasonable attorney’s fees) arising out of your participation in the Refer a Friend Offer.

26.13.   No Correspondence, Disputes and Refunds

- With regards to the distribution of discounts, vouchers, incentives, prizes, awards or other benefits, no correspondence will be entered into. Moreover, we shall never respond to any complaint or accept any dispute about the Refer a Friend Offer, and the above-mentioned benefits. are provided “as is” and we never refund or exchange such benefits.

26.14.   Applicable Law

- The law of our residence shall apply and the court in that country is competent to hear any claim that may arise out of these terms.


27. Plantation Shutters Event - Voucher Terms and Conditions

  1. This voucher only applies to Plantation Shutter Orders, and is not offered on Bridgman purchases.
  2. Only one voucher redeemable per order.
  3. Voucher cannot be used in conjunction with any other offer.
  4. Voucher cannot be used on orders under £1000.
  5. Voucher valid until 31/12/2023.


28. Finance Plans

  1. Discount codes cannot be used in conjunction with any finance plan.
  2. This is applicable whether shopping online, in-store, over the phone or using our Live Shopping Service.


29. Bestseller Swatch Requests

  1. Any requests of our Bestselling Swatch Box made through Facebook or Instagram will be posted to UK addresses only.

Contact address: 88 Lockfield Avenue, Brimsdown, Enfield, EN3 7PX

Legal name: P. J. Bridgman & Co Ltd.

Registered in England No. 1335032

Registered Office: 88 Lockfield Avenue, Brimsdown, Enfield, EN3 7PX.

Vat. No 292 3084 56 – All our prices include VAT at the prevailing rates, as set by the U.K. government.


Should you have any questions with our terms and conditions, please contact our customer services team who will be pleased to offer additional advice.

Shopping Basket

Your basket is currently empty.

Continue browsing here.

Browse Covers, Storage & Cleaning

Covers, Storage & Cleaning
Covers, Storage & Cleaning