Here at Bridgman, we aim to treat you, our customer, as an individual and will consider your personal circumstances when communicating with you. Any product provided to you by Bridgman, will be available to all our customers and presented in a way that means it is easy for each customer to make the best decision for them. When we are informed of something that could make a customer vulnerable, we may securely record it for future reference if that is the right thing to do. This is only the case when we are clearly told about a vulnerability. We will carefully plan how to deal with the vulnerable customer to make sure that they are not disadvantaged.
Customers must be able to contact us through any of our communication channels and by any reasonable means, which may include asking a third-party representative to act on their behalf, to notify us of vulnerable circumstances without any barrier.
In addition, the Policy reflects Bridgman’s legal obligations:
• The Equality Act (2010) – No discrimination and making reasonable adjustments.
The vulnerability will not be shared outside of Bridgman and will not be a permanent record. Also, just because a vulnerability is recorded, that does not automatically mean that you will be treated differently. Each situation is different and will be treated carefully.
The Vulnerable Customer Policy is approved by the Bridgman Board Members and is annually reviewed.